All our figurines are official and licensed. We do not sell counterfeit or copyrighted figures.
I collect figurines in blister packs, can you make me a concrete packaging?
We always do our best to guarantee our customers that their products arrive in good condition. However, we cannot guarantee that the blister packs will be "Mint", as they are transported, and admittedly not always gently.
If you wish, we can double-pack to minimize the risk of damage to the figurine packaging, but this service will be billed to you (please email for details). For statues, the brown box will be over-packed wherever possible, at no extra cost. Please note that it is sometimes impossible to double-box large pieces.
The price of my pre-order has changed on the site, what price will I pay?
The final price will be the one displayed at the time of your order, regardless of any future changes in the price of the product. If you have not paid in full, the deposit we ask for is 15%, so you still have 85% of the product to pay.
I would like to cancel my pre-order. Is this possible?
If you cancel your pre-order, the 15% deposit will be retained. If you have opted for full payment of the product, we will deduct an amount corresponding to the deposit from the refund.
How much time do we have when the part arrives in stock to pay for it?
The balance of the pre-order must be paid within 7 days. If you are unable to do so, please let us know so that we can see what we can do to grant you an extension. After one month, if the pre-order has not been paid and we have not received a reply, we reserve the right to put the product back on sale
I didn't get an answer to my message
If you send a message via the site's internal mailbox, Yahoo and AOL e-mail addresses do not work and we will not receive your message. Please send your message directly to contact@figurine-collector.com
What is the difference between delivery with and without signature?
Delivery with signature allows us in the event of dispute of delivery to ask the Post office to make an investigation and possibly to be compensated. If you choose delivery without a signature, La Poste will not process any claims in the event of a parcel not being delivered.
The price is different after I enter my address on the site
As of July 1, 2021, we charge the VAT of each EU member state. As a result, the price may vary up or down depending on the VAT rate in force in your country.